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Customer Service Delivery and Customer Satisfaction
HumRRO's Strategic Human Capital Management (SHCM) staff conducted an analysis of internal service delivery processes and customer satisfaction at the Air Force Research Laboratories Human...
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Program Evaluation, Human Resource Metrics and Return on Investment
HumRRO's Strategic Human Capital Management (SHCM) staff have conducted evaluations for a variety of types of human resource programs. SHCM staff have worked with the U.S. Office of Personnel...
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Strategic Human Capital Management and Workforce Planning
HumRRO's Strategic Human Capital Management (SHCM) staff worked with the U.S. Office of Personnel Management's Human Capital Leadership program to develop a process for evaluating Federal agencies'...
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Evaluating the Impact of Human Capital Programs
THE CHALLENGEHuman capital (HC) programs represent a significant investment of an organization’s resources. However, evaluating the programs’ impact on organizational performance can be challenging....
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